At Pawtastic Portraits, we specialize in crafting personalized products such as custom pet portraits, mugs, and phone cases. Due to the unique and tailored nature of these items, we are unable to facilitate returns. Your custom artwork is meticulously created to reflect your pet and your personal preferences.
However, your satisfaction remains our utmost priority. If you find yourself dissatisfied with the final product, please don’t hesitate to reach out to us. We are committed to ensuring your contentment with the ultimate masterpiece.
In the event that you receive an incorrect product, an inaccurate size or print, or if your product sustains damage during transit, we will promptly replace it without any queries. Kindly notify us within 48 hours of receiving your order in such cases.
If you’ve recently placed an order and subsequently changed your mind, you have the option to cancel or modify your order within the initial 30 minutes no questions. After this time frame, any cancellation or change requests will be considered at our discretion but provided we haven’t sent out the artwork it’s likely we can accomodate.
It’s important to note that we rely on the photo you upload with your order to create your artwork. To ensure the best results, please adhere to our photography tips and submit a high-quality photo that aligns with our submission guidelines. Low-quality photos may lead to subpar artwork. While we do accommodate order notes for any special requests, we cannot guarantee the fulfillment of specific alterations, such as closing or opening a mouth or adding a smile. However, we can assist with tasks like red-eye removal and editing eye color, among others.
Please bear in mind that all examples displayed on our site are derived from high-quality, high-resolution photos. Blurry or low-quality photos may not yield the same high-quality finish showcased on our site.
Sales, Promo Codes, Coupons, and Store Guidelines:
Each order permits the use of a single promo code. Promo codes cannot be stacked, are non-transferrable, and may be subject to specific conditions or prerequisites for successful redemption. These codes are subject to modification at any given moment. Shipping fees are calculated based on the cart total following the application of all promo codes.
Please be aware that we cannot accommodate discounts applied retroactively. To ensure the application of your chosen code, it must be entered during the checkout process.